Privacy Policy

At Ironwood Atelier, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or place an order through our online store.

Information We Collect

When you place an order or contact us through our website, we may collect personal information including your name, billing address, shipping address, email address, phone number, and payment details. We may also collect device information such as IP address, browser type, and website usage data for analytics and fraud prevention purposes.

How We Use Your Information

• To process and fulfill custom furniture orders.
• To communicate fabrication updates and shipping information.
• To improve website functionality and customer experience.
• To prevent fraudulent transactions and unauthorized activity.
• To comply with legal obligations and payment processing requirements.

Custom Fabrication & Order Processing

Because all products are fabricated to order, customer information may be used internally to coordinate material sourcing, workshop scheduling, freight preparation, and delivery logistics associated with commissioned builds.

Payment Security

All payment transactions are processed through secure third-party payment providers. Ironwood Atelier does not directly store full credit card information on our servers.

Cookies & Analytics

Our website may use cookies and analytics tools to improve performance, monitor website traffic, and enhance the browsing experience. These technologies help us understand how visitors interact with our storefront and services.

Information Sharing

We do not sell or rent customer information to third parties. Limited customer information may be shared with trusted service providers strictly for payment processing, freight delivery, order fulfillment, fraud prevention, or legal compliance purposes.

Data Retention

We retain order and transaction records for operational, accounting, legal, and warranty-related purposes as required by applicable regulations.

Your Rights

Customers may request access to or correction of their personal information by contacting our support team. Certain data may be retained where required for legal, tax, fraud prevention, or operational obligations.

Policy Updates

Ironwood Atelier reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting to this page.

Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact our support team through the contact information provided on our website.